Shipping policy

ORDER PROCESSING: Please allow 5 business days to process your order. Expect an email within that time to let you know your order is on the way!

LOCAL DELIVERY: During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 5mi radius of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

 FLAT RATE SHIPPING: Orders are generally shipped within 5 business days using UPS, USPS, or FedEx. Flat rate shipping fee of $10 applies to orders shipping to the Continental United States. 

INTERNATIONAL SHIPPING: We do not offer international shipping.

REFUNDS, RETURNS AND EXCHANGES: We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order. Customers are responsible for the return shipping costs. In the event that your order arrives damaged in any way, please email us as soon as possible at matia-mou@matiamoudesigns.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.